How it Works
When you make a purchase through Surf Collective, it comes directly from the Independent Aussie business. Essentially, we’re just putting you guys in-touch. Therefore if you purchase more than one item, and the items are from different vendors, these will be shipped in separate parcels, at potentially different times.
You are buying a unique product from a small business, so there may be times that an item is sold out. In this case, we will advise you of the lead time for your item to be re-stocked and delivered (if available). Although we hope that this doesn’t happen, the reality is that when ordering non-mass produced items from independent businesses, sometimes waiting for production or re-stocking is part and parcel. We hope you can understand that sometimes this is just unavoidable, and we thank you in advance for your understanding.
In a vast majority of cases, orders made from within Australia will be dispatched and received in just a few days. Naturally, if you have made a transaction, but do not want to wait, we will gladly refund you the entire amount of your purchase.
We hope you enjoy discovering new brands and products, and shopping at Surf Collective. Thank you for supporting small, independent, Australian businesses.